Contact Customer Service

Please use this form if you have an inquiry or request other than a NEW hotel reservation.

First Name:

Last Name:

E-mail:

Country:

Hotel Name:

Message:
(3000 chars max)

I have lost my voucher, what do I do?
Should you wish to amend or cancel your existing booking, please use our View/Amend/Cancel Your Booking form. You can also email us through our Email Support Form (make sure you select "amendment/cancellation request" and include your Booking ID). One of our reservation consultants will get back to you with a response as quickly as possible. Please note: an amendment or cancellation fee will apply.
How can I check hotel availability?
Due to the high volume of reservations, our consultants are unable to do individual availability checks for clients. We only process firm hotel reservation requests.

When browsing our database, you will find the "BOOK" button located next to each hotel name. If the button is RED, it means the hotel is currently available and once you submit your request, you will receive confirmation immediately. If the button is BLUE, it means we need to send the reservation request to the hotel and request confirmation.

To allow us to proceed with your request, we require you to submit a reservation form with your credit card details. Please note, we request your credit card details as a form of security ONLY. It will not be charged until the booking is confirmed by the hotel to us.
Questions? Visit our FAQ page.

Bookings & Customer Support:
Monday - Friday, 8.30 am - 5 pm (Central Time)

Other global offices: (Click to expand)

Bookings & Customer Support:
Monday - Friday, 8 am - 6 pm
Saturday, 9 am - 4 pm
Sunday, 10 am - 4 pm

Bookings & Customer Support:
Monday - Thursday, 9 am - 6 pm
Friday, 9 am - 5 pm

Bookings & Customer Support:
Monday - Friday, 9 am - 5 pm

Hong Kong residents only

Bookings & Customer Support:
Monday - Friday, 6am - 2.30pm

Bookings & Customer Support:
Monday - Friday, 9 am - 6 pm

Japan residents only

Bookings & Customer Support:
Monday - Friday, 7:00am - 16:00pm

Bookings & Customer Support:
Monday - Thursday, 8 am - 7 pm
Friday, 9 am - 5 pm

Bookings & Customer Support:
Monday - Friday, 8 am - 8 pm
Saturday – Sunday, 9 am – 5 pm

Bookings & Customer Support:
Monday - Friday, 10am - 8pm
Saturday, 11am - 6pm
Sunday, 12pm - 6pm

Have some questions? Find the answers in our FAQ page or give us a call in one of our 9 Customer Service centres around the world.